1. If I choose a ‘free shipping’ method. How would you ship them to me? 

Will I be able to trace my order? "

We ship freeshipping orders by Economic Post. Economic Post includes China post and Netherlands post. 

Order more than USD$15 will be shipped with tracking number by Economic post. 

Order less than USD$15 will be shipped without tracking number, it is suitable for low valuable products. 

2. I got a tracking number and a link. How can I track my order? 

Click and enter www.17track.net , You can see the following picture on the home page.You can check your tracking number here. 

3.I got a tracking number 'RGxxxxxxxxxCN', But I can't track anything. When the tracking information will be updated?

If you got a tracking number of 'RGxxxxxxxxxCN', mean your order was shipped via China Economic Mail.

Package will be shipped to Post Center in Beijing first. The destination and tracking information will be updated after the package arrives and

is scanned by the China Post. It always take 3-5 business days.

4. I tried to track the tracking number 'RSxxxxxxxxxNL'. Why the Origin is Netherlands, and the destination is Unknown?

If you got a tracking number of 'RSxxxxxxxxxNL', mean your order was shipped via Netherlands Economic Mail.

Package will be shipped to Netherlands Post Center first. The destination and tracking information will be updated after the package arrives and

is scanned by the post office. It always take 2-4 business days.

5. Why can’t I trace my order? 

If you do not see any tracking information, do not worry. Tracking information is available after the package is scanned by post Company.The 

packages are sent to Netherlands or Beijing first,so the tracking information will be updated in 2-4 business days after we ship out the goods. 

6. Why do I only see this tracking information? What does it mean? When the tracking 

information will be updated?

‘The item is pre-advised’ mean your package already arrived the post transit center in Netherlands/Beijing. Your package is ready to proceed to 

the destination country. More information will be updated when it arrived your country. Economic mail tracking updated is slow, but your parcel 

is on the way to you. Please wait in patient. 

7. My DHL order status is ‘shipped’, why I didn't receive my tracking number?

DHL packages are scanned in HongKong. We can get the tracking number on the second day.You will receive the tracking number on a day later. 

You can track it at www.dhl.com/en.html

8.I got a tracking number of EMS. I tried tracking the shipment,why it doesn't show anything?

Online tracking information is available after the package is scanned by post. 

You can track your shipping order 2-3 days later at www.ems.com.cn/english.html